Return and Refund Policy

1. Return Window

You have 5 days from the date of delivery to initiate a return or exchange request. Items requested for return after 5 days of delivery cannot be accepted.

2. Eligibility & Item Condition

To be eligible for a return or exchange:

• The book/item must be new, unused, and in its original condition.
• The item must be in its original packaging.
• A proof of purchase, receipt, or order confirmation is required.

3. Return Reasons & Shipping Costs

A. Damaged, Defective, or Incorrect Items

If your book arrives damaged, misprinted, defective, or you receive an incorrect item, please notify us within 5 days of delivery.

B. Customer Remorse / Change of Mind

If you change your mind or order an item by mistake, you may return the item within 5 days of delivery, provided it is in brand-new, unread condition.

4. Restocking & Cancellation Fees

Restocking Fee: No restocking fee will be charged.

Order Cancellation Before Shipment: Orders cancelled before shipment will receive a 100% refund with no cancellation charges.

Pre-Orders: For specialized pre-orders procured specifically on demand, cancellations requested after procurement has begun may incur up to a 45% non-refundable processing fee. The remaining amount will be refunded to the original payment method.

5. How to Initiate a Return or Exchange

1. Contact Us: Email us at readerinbookland@gmail.com or WhatsApp us at +91 7042767789 with your Order ID and the reason for the return.
2. Verification: For damaged, defective, or incorrect items, please share clear photos and details of the issue to help us verify and resolve your request quickly.
3. Return Instructions: Once your request is approved, we will provide return instructions, a return shipping label, or a reverse pickup schedule, as applicable.
4. Pack Securely: Please pack the book/item securely in its original packaging to prevent damage during return transit.

6. Refund Process & Timelines

Inspection: Once we receive the returned item at our facility, it will be inspected within 1–2 business days.

Approval & Processing: Once the return is approved, your refund will be initiated to your original payment method. For Cash on Delivery orders, refunds may be processed via bank transfer or UPI.

Credit Time: Refunds typically take 3–6 business days to reflect in your bank account or card statement, depending on your payment provider.