To place an order, simply browse our store, select the product you want, choose the required options and click Add to Cart. Once you’re ready, go to your cart and click Checkout. Enter your shipping details, choose a payment method, and complete your purchase.

We accept multiple secure payment options, including Cash on delivery, Credit Cards, Debit Cards, UPI, Net Banking, and popular digital wallets. All payments are processed through trusted and encrypted payment gateways to ensure your information stays safe.

Yes, we offer Cash on Delivery (COD) as a convenient payment option for our customers. A flat COD charge of ₹29 is applicable on all orders, regardless of the order value or location.

You can request a modification or cancellation only before your order is shipped. Once the order has been dispatched, changes or cancellations may not be possible. Please contact our support team as soon as possible for assistance.

Payments may fail due to reasons such as network issues, incorrect card or UPI details, insufficient balance, or bank server problems. If your payment fails, please try again using a different payment method. If the amount was deducted but the order was not placed, the amount is usually refunded automatically within a few business days.

Once the customer place the order, we take 1-2 days to ship the order, once we ship the order, customer get the tracking details on their WhatsApp and email.

Yes, we do. Orders of ₹500 and above qualify for free delivery on prepaid payments. For orders below ₹500, a nominal delivery fee is applied based on the delivery location. Additionally, Cash on Delivery (COD) is available at a flat charge of ₹29 per order.

Orders are typically processed and dispatched within 1–2 business days. Delivery time depends on your location: Metro cities: 3–4 business days Tier 2 & 3 cities: 4–6 business days Remote or rural areas: 5–7 business days You will receive tracking details as soon as your order is shipped so you can monitor its progress in real time.

Please do not hand over anything to the delivery person other than the COD amount printed on the package. If they request additional items such as packaging material, labels, or extra money, do not comply. Instead, contact our support team immediately so we can take appropriate action. We also recommend that you take clear photos of the package with the shipping label before opening it. If possible, record an unboxing video — this can serve as helpful proof in case you need to request a return or exchange due to any missing, wrong, or damaged items.

If your order is delayed, there’s no need to worry. Delays can occasionally happen due to high order volume, weather conditions, courier issues, or unforeseen circumstances. In such cases, we’ll keep you informed with updates via email or SMS. You can also track your order using the tracking link provided. If the delay is longer than expected, feel free to contact our support team and we’ll be happy to assist you.

We offer a simple and transparent return policy. If you receive a damaged, defective, or incorrect item, you can request a return within the specified return window mentioned on our policy page. Items must be unused and in their original condition.

To request a return, please contact our customer support team with your order ID and issue details. Our team will guide you through the return process and next steps.

Once the returned item is received and inspected, refunds are processed within 5–7 business days. The refunded amount will be credited back to your original payment method. Timelines may vary slightly depending on your bank or payment provider.

Yes, exchanges are possible for damaged, defective, or incorrect items, subject to availability. Please reach out to our support team to initiate an exchange request.

You can contact us via email, contact form on our website, or WhatsApp. All contact details are listed on our Contact Us page.

Our support team is available Monday to Saturday, during regular business hours. Queries received outside working hours will be addressed on the next business day.

We usually respond within 24–48 hours. During peak periods or sales, responses may take slightly longer, but we always aim to assist as quickly as possible.

Yes, we support WhatsApp assistance for quick queries. Phone support availability may vary—please check our Contact Us page for the latest support options.

Yes, all payments are processed through secure and encrypted payment gateways. We do not store your card or UPI details on our servers.

Your personal information is used only to process orders, provide customer support, and improve your shopping experience. We respect your privacy at all times.

No, we do not sell or share customer data with third parties, except when required to fulfill orders (such as shipping partners) or comply with legal obligations.

Yes, our website uses SSL encryption and standard security measures to ensure your data and browsing experience are safe and protected.